Complaints Procedure

This is our complaints procedure. If you have problems or complaints you'd like to inform us about, please email info@stevensrealestate.co.uk — we will aim to get back to you within 48 hours.

Submit Your Complaint

How We Handle Complaints

We take all feedback seriously and are committed to resolving complaints promptly and fairly according to the following process:

1. Acknowledgment (Within 48h)

Your complaint will be acknowledged within 48 hours of receipt, confirming the designated officer handling the case.

2. Thorough Investigation

A senior management review is conducted, examining relevant documentation, inspections, and communication records.

3. Formal Resolution

You will receive a written response detailing our findings, proposed actions, and resolution within 14 working days.

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